Richard Sands, Chairman of the Board and CEO, Constellation Brands, Inc. says this about Michael Roberto's new book, Why Great Leaders Don't Take Yes for an Answer: Managing for Conflict and Consensus:
"...Roberto crashes the myth that holds many back from being good leaders. That is, good leaders need to make the decisions. Instead, Roberto asserts that to be a good leader one must manage the decision-making process, not make the good decisions. But it is Roberto's insight into the decision-making process, or more importantly, the drivers of organizational performance, that is most valuable. All of us, no matter what level in the organization, need to embrace the need for cognitive conflict to produce the highest-quality decisions, while guarding against the ways in which affective conflict can greatly deteriorate the shared understanding and consensus necessary for effective implementation of these decisions."